Please read these terms carefully before purchasing. By completing your purchase you confirm that you have read, understood, and agreed to these Terms of Service in full. If you do not agree, do not proceed with your purchase.
These Terms of Service govern your purchase and use of the DVA Community Nursing Document Suite ("the Suite") sold by Vanessa Norman Pty Ltd trading as Vanessa Norman Coaching & Consulting ("we", "us", "our").
The Suite is a digital product containing professionally prepared documents for use by disability and healthcare service providers applying for, or operating under, the DVA Community Nursing Program. It includes:
The Suite is delivered as a digital download via the Bestie in Business member portal immediately following confirmed payment.
Upon purchase, we grant you a non-exclusive, non-transferable, personal licence to use the documents in the Suite for the internal operations of one (1) registered business entity only.
This licence permits you to:
This licence does not permit you to:
All intellectual property in the Suite, including the structure, content, layout, and formatting of every document, remains the exclusive property of Vanessa Norman Coaching & Consulting.
Purchase of the Suite grants you the limited licence described in Section 2 only. It does not transfer ownership of any intellectual property rights to you.
Breach of the licence terms in Section 2 constitutes infringement of our intellectual property rights and may result in immediate termination of your licence, demand for compensation, and legal action.
The Suite is prepared based on the requirements set out in the DVA Notes for Community Nursing Providers and related DVA program documents as at April 2026. DVA requirements may change. It is your responsibility to ensure your documents remain current and accurately reflect your business operations at all times.
DVA is the authoritative source for all program requirements. We strongly recommend that you read the full CNS16 tender documents, the current DVA Notes for Community Nursing Providers, and the Community Nursing Schedule of Fees before submitting your application. These documents are available on AusTender and the DVA website.
We accept no liability for any decision made by DVA in relation to your application, registration, audit outcome, or ongoing participation in the DVA Community Nursing Program.
You are responsible for:
We are not responsible for any errors, omissions, or inaccuracies that arise from your customisation of the documents or from your failure to update them when required.
The Suite is a digital product delivered immediately upon confirmed payment. Due to the nature of digital downloads, all sales are final and no refunds are offered or available once the download link has been issued or portal access has been granted.
Before purchasing, please review the product description carefully and direct any questions to us at [email protected] to ensure the Suite meets your needs.
In the event of a technical failure that prevents you from accessing your download after a confirmed payment, contact us at [email protected] and we will resolve the access issue promptly. This does not constitute grounds for a refund.
This refund policy is in accordance with the Australian Consumer Law. Nothing in these terms excludes any consumer guarantees to which you may be entitled under applicable law where those guarantees cannot lawfully be excluded.
The documents in this Suite were prepared in April 2026 and reflect the DVA program requirements current at that time, including the DVA Notes for Community Nursing Providers updated November 2025.
We make reasonable efforts to ensure the accuracy and completeness of the content. However, we do not warrant that the documents are free from errors or that they will remain current after the date of preparation.
DVA legislation, program requirements, schedules of fees, and operational guidelines change over time. It is your responsibility to check for updates and ensure your documents reflect current requirements at all times.
We are not liable for any loss, penalty, claim, or regulatory consequence arising from your use of documents that have become outdated due to subsequent changes in DVA requirements or applicable legislation.
To the maximum extent permitted by applicable law, our total liability to you in connection with the Suite and these Terms of Service is limited to the amount you paid for the Suite.
We are not liable for any indirect, incidental, consequential, or special loss or damage arising from your use of or reliance on the Suite, including but not limited to:
Nothing in these terms limits our liability for fraud, gross negligence, or any liability that cannot be excluded by law.
When you purchase the Suite your personal and payment information is collected and processed in accordance with our Privacy Policy at vanessanorman.com.au/privacy-policy and the privacy policy of our payment processor, Stripe.
We do not sell, rent, or share your personal information with third parties except as required to process your payment, deliver your purchase, and fulfil our obligations under these terms.
These Terms of Service are governed by the laws of Queensland, Australia. Any dispute arising from or in connection with these terms will be subject to the exclusive jurisdiction of the courts of Queensland.
We may update these Terms of Service from time to time. The version of the terms that applies to your purchase is the version in effect on the date your payment was confirmed. Updates to the terms will not affect purchases already completed.
If you have any questions about these terms, your purchase, or your access to the Suite, contact us at:
Vanessa Norman Coaching & Consulting
Email: [email protected]
Website: vanessanorman.com.au