Terms and Conditions of Sale,

Licence and Disclaimer

Compliance Document Products

Policies, Procedures, Forms and Registers for NDIS Providers

Published by: Vanessa Norman Coaching and Consulting

ABN: 70 656 029 248

Website: vanessanorman.com.au

Version: 1.0

Effective date: 1 July 2026

Next scheduled review: 1 July 2027, or upon a material change to the NDIS Practice Standards, Quality Indicators, or related legislative instruments, whichever occurs first.

1. About these terms

These Terms and Conditions govern the sale, licensing, and use of all compliance document products supplied by Vanessa Norman Coaching and Consulting, including individual documents, document suites, and bundles of policies, procedures, forms, and registers produced for registered or registering NDIS providers.

By purchasing, downloading, accessing, or using any product supplied by us, you agree to these Terms and Conditions. If you do not agree, do not purchase or use the products.

Each product or suite may also carry its own currency statement and legislative basis. Where a product specific statement conflicts with these general terms on a matter of currency or scope, the product specific statement applies to that product. These general terms apply in all other respects

2. Definitions

We, us, our means Vanessa Norman Coaching and Consulting, ABN 70 656 029 248.

You, your means the person or provider entity purchasing or using the products.

Products means any policy, procedure, form, register, template, suite, guide, checklist, or self assessment document we supply, in any format.

Provider entity means the single registered or registering NDIS provider organisation named at the time of purchase, or the organisation you operate or represent.

Templates means the Products in their original supplied form, before you customise them.

3. What you are purchasing

You are purchasing a single provider entity licence to use, customise, and implement our Products within your provider entity.

The Products are a professional template library. They are built against the NDIS Practice Standards and related legislative instruments current as at the effective date of the relevant product. Each product or suite states the specific standards, modules, and instruments it is built against.

You are purchasing a point in time product. You are not purchasing a subscription to future updates. Clause 10 sets out how updates are handled.

4. Payment and delivery

Prices are in Australian dollars and, where applicable, include GST.

Payment is processed through our nominated payment provider at the time of purchase. Access to the Products is granted once payment is received in full.

The Products are delivered electronically. You are responsible for downloading and saving your Products and for keeping your own copies. We are not obligated to store or reissue your purchased copies indefinitely.

5. Refunds

The Products are digital documents delivered electronically. Once you have received access to or downloaded a Product, it can be copied and retained. For this reason we do not offer refunds for change of mind.

Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy available to you under the Australian Consumer Law that the law does not allow us to exclude. Where we are liable for a failure to comply with a consumer guarantee that the law does not allow us to exclude, and the failure does not relate to a major failure, our liability is limited, at our option, to resupplying the Product or paying the cost of resupplying it.

6. Licence Agreement

6.1 Scope of licence

Your purchase grants a single provider entity licence. One purchase covers one provider entity. You may use, customise, and implement the Products within that entity only.

6.2 What you may do

You may customise every document by replacing placeholders with your organisation's specific details, policies, personnel, and operational information.

You may upload completed and customised versions of the Products to your own document management system and use them as your operational compliance documentation.

You may provide completed and customised versions to your own staff, participants, and auditors.

You may revise and update the Products within your organisation to reflect changes to your operations, structure, or the regulatory environment.

6.3 What you may not do

You may not onsell, transfer, license, sublicence, gift, share, or otherwise provide the Templates in their original or minimally modified form to any other person or organisation. This includes other NDIS providers, consultants, advisors, coaches, or any third party not employed by or directly contracted to your provider entity.

You may not rebrand the Products by replacing the Vanessa Norman Coaching and Consulting attribution with another business name and representing them as your own original intellectual property for commercial purposes.

You may not upload, post, or publish the original Template documents in any public or commercially accessible location. This includes online platforms, shared drives accessible to organisations outside your own, and compliance libraries sold or provided to other providers.

You may not use the Products as the basis for a competing product, document suite, or policy library that you sell or distribute to other providers.

6.4 Permitted consultant use

If you are a compliance consultant, business advisor, or coach who has purchased on behalf of a client organisation, the licence covers one provider entity per purchase. If you want to use the Products with more than one client organisation, contact us through vanessanorman.com.au to arrange a multi provider or reseller licence.

6.5 Breach

Breach of this licence may result in legal action for copyright infringement and breach of contract. We reserve all rights not expressly granted by this licence.

7. Intellectual property and copyright

The Products are protected by copyright under the Copyright Act 1968 (Cth). All intellectual property rights in the Products remain with Vanessa Norman Coaching and Consulting.

The licence granted under clause 6 does not transfer ownership of any Product to you. It grants you the right to use and customise the Products within your provider entity on the terms set out in these Terms and Conditions.

8. Liability disclaimer

8.1 Templates, not advice

The Products are professional templates designed to assist registered NDIS providers to develop compliant policies, procedures, forms, and registers. They are not legal advice, compliance advice, or audit advice. They do not create a client relationship between you and Vanessa Norman Coaching and Consulting.

The Products are produced by a person with professional expertise in NDIS compliance. They are general in nature. They are not prepared with knowledge of your organisation's specific operations, risk profile, participant cohort, state or territory obligations, or registration scope.

8.2 Customisation is mandatory

The Products contain placeholders that must be replaced with your organisation's actual details before the documents can be used. A template with unreplaced placeholders is not a complete compliance document.

You are responsible for correctly completing all customisation, replacing all placeholders, and ensuring each completed document accurately reflects your organisation's actual policies, structures, and operations. This includes inserting the correct state or territory legislation, the correct NDIS pricing, and the correct personnel names and roles wherever a document calls for them.

8.3 Implementation is your responsibility

Possessing the Products does not constitute compliance with the NDIS Practice Standards. Compliance requires that your organisation actually implements the policies and procedures described in the documents, that your workers are trained in and follow the procedures, and that you maintain the records required by the registers.

An auditor assesses what actually happens in your organisation, not what your documents say.

8.4 Currency is time limited

Each Product reflects the legislative and regulatory position as at its stated effective date. The NDIS regulatory framework changes.

You are responsible for monitoring changes to the NDIS Act, Practice Standards, Quality Indicators, Pricing Arrangements, Worker Screening Rules, and related instruments, and for updating your completed documents when changes occur. We will issue updated product versions when material changes occur. We are not obligated to update your already purchased copies automatically.

8.5 No guarantee of audit outcome

Use of the Products does not guarantee conformance, a particular audit outcome, or registration with the NDIS Quality and Safeguards Commission.

Audit outcomes depend on how your organisation implements the documents in practice, the judgement of the Approved Quality Auditor assigned to your audit, and factors specific to your organisation and participants that are outside the scope of any Product.

8.6 Limitation of liability

To the maximum extent permitted by law, Vanessa Norman Coaching and Consulting excludes all liability for any loss, damage, expense, or cost, including legal costs, arising from your use of or reliance on the Products.

This includes any Non Conformance finding, loss of registration, regulatory action, participant harm, or business loss, whether caused by an error in a Product, an omission in a Product, or your failure to correctly customise, implement, or maintain a Product.

Where liability may not be excluded by law, our total liability is limited to the amount you paid for the relevant Product.

9. Currency statement

Each Product or suite is built against the NDIS Practice Standards and related legislative instruments current as at that product's stated effective date, and carries its own currency statement setting out the specific standards, modules, and instruments it covers.

As a general framework, our Products are built against the NDIS Practice Standards and Quality Indicators, the NDIS (Provider Registration and Practice Standards) Rules, the NDIS (Incident Management and Reportable Incidents) Rules, the NDIS (Restrictive Practices and Behaviour Support) Rules, the NDIS (Worker Screening) Rules, the NDIS Pricing Arrangements and Price Limits, the SCHADS Award 2010 (MA000100), and the Privacy Act 1988 (Cth), each as current at the relevant product's effective date.

A Product covers only the registration groups, modules, and document types it names. It does not cover any registration group, supplementary module, or obligation it does not name. You are responsible for holding policies covering every Practice Standards outcome and every module that applies to your registration scope before a certification or verification audit.

State and territory obligations, including tenancy law, work health and safety law, portable long service leave schemes, and payroll tax, vary by jurisdiction and are your responsibility to address.

10. Updates and versioning

Each Product is a point in time product. The version you purchase reflects the law as at its effective date. You are purchasing that version. You are not purchasing a subscription to future updates.

We will release updated versions when a material change occurs to the legislative instruments a Product is built on. Material changes include a new version of the NDIS Practice Standards, amendments to the Quality Indicators, substantive changes to the Incident Management or Restrictive Practices Rules, or changes to NDIS Pricing Arrangements that affect the relevant documents.

Minor changes, such as annual wage increases under the SCHADS Award or updated Pricing Schedule rates, do not require a new product version. You must update your completed documents to reflect them.

To stay current, designate a person in your organisation responsible for monitoring NDIS regulatory changes. Recommended sources are ndiscommission.gov.au, fairwork.gov.au, and aph.gov.au. Conduct an internal annual review of all policy documents and set each document's review date to 12 months from its effective date.

11. Your responsibilities

You are responsible for:

Replacing every placeholder and completing every customisation before use.

Implementing the policies and procedures in practice and training your workers to follow them.

Maintaining the records required by the registers.

Monitoring legislative change and updating your documents when the law changes.

Holding documents covering every Practice Standards outcome and module that applies to your registration scope.

Meeting all state and territory obligations that apply to your organisation.

12. General

Governing law. These Terms and Conditions are governed by the laws of Queensland, Australia. You submit to the jurisdiction of the courts of Queensland.

Entire agreement. These Terms and Conditions, together with any product specific statement supplied with a Product, form the entire agreement between you and us in relation to the Products.

Variation. We may update these Terms and Conditions from time to time. The version in force at the time of your purchase applies to that purchase.

Severability. If any part of these Terms and Conditions is found to be unenforceable, the remaining parts continue in full force.

Contact. For licensing questions, reseller arrangements, or any query about these terms, contact us through vanessanorman.com.au.

Terms and Conditions of Sale, Licence and Disclaimer

Compliance Document Products

Policies, Procedures, Forms and Registers for NDIS Providers

Published by: Vanessa Norman Coaching and Consulting

ABN: 70 656 029 248

Website: vanessanorman.com.au

Version: 1.0

Effective date: 1 July 2026

Next scheduled review: 1 July 2027, or upon a material change to the NDIS Practice Standards, Quality Indicators, or related legislative instruments, whichever occurs first.

1. About these terms

These Terms and Conditions govern the sale, licensing, and use of all compliance document products supplied by Vanessa Norman Coaching and Consulting, including individual documents, document suites, and bundles of policies, procedures, forms, and registers produced for registered or registering NDIS providers.

By purchasing, downloading, accessing, or using any product supplied by us, you agree to these Terms and Conditions. If you do not agree, do not purchase or use the products.

Each product or suite may also carry its own currency statement and legislative basis. Where a product specific statement conflicts with these general terms on a matter of currency or scope, the product specific statement applies to that product. These general terms apply in all other respects

2. Definitions

We, us, our means Vanessa Norman Coaching and Consulting, ABN 70 656 029 248.

You, your means the person or provider entity purchasing or using the products.

Products means any policy, procedure, form, register, template, suite, guide, checklist, or self assessment document we supply, in any format.

Provider entity means the single registered or registering NDIS provider organisation named at the time of purchase, or the organisation you operate or represent.

Templates means the Products in their original supplied form, before you customise them.

3. What you are purchasing

You are purchasing a single provider entity licence to use, customise, and implement our Products within your provider entity.

The Products are a professional template library. They are built against the NDIS Practice Standards and related legislative instruments current as at the effective date of the relevant product. Each product or suite states the specific standards, modules, and instruments it is built against.

You are purchasing a point in time product. You are not purchasing a subscription to future updates. Clause 10 sets out how updates are handled.

4. Payment and delivery

Prices are in Australian dollars and, where applicable, include GST.

Payment is processed through our nominated payment provider at the time of purchase. Access to the Products is granted once payment is received in full.

The Products are delivered electronically. You are responsible for downloading and saving your Products and for keeping your own copies. We are not obligated to store or reissue your purchased copies indefinitely.

5. Refunds

The Products are digital documents delivered electronically. Once you have received access to or downloaded a Product, it can be copied and retained. For this reason we do not offer refunds for change of mind.

Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy available to you under the Australian Consumer Law that the law does not allow us to exclude. Where we are liable for a failure to comply with a consumer guarantee that the law does not allow us to exclude, and the failure does not relate to a major failure, our liability is limited, at our option, to resupplying the Product or paying the cost of resupplying it.

6. Licence Agreement

6.1 Scope of licence

Your purchase grants a single provider entity licence. One purchase covers one provider entity. You may use, customise, and implement the Products within that entity only.

6.2 What you may do

You may customise every document by replacing placeholders with your organisation's specific details, policies, personnel, and operational information.

You may upload completed and customised versions of the Products to your own document management system and use them as your operational compliance documentation.

You may provide completed and customised versions to your own staff, participants, and auditors.

You may revise and update the Products within your organisation to reflect changes to your operations, structure, or the regulatory environment.

6.3 What you may not do

You may not onsell, transfer, license, sublicence, gift, share, or otherwise provide the Templates in their original or minimally modified form to any other person or organisation. This includes other NDIS providers, consultants, advisors, coaches, or any third party not employed by or directly contracted to your provider entity.

You may not rebrand the Products by replacing the Vanessa Norman Coaching and Consulting attribution with another business name and representing them as your own original intellectual property for commercial purposes.

You may not upload, post, or publish the original Template documents in any public or commercially accessible location. This includes online platforms, shared drives accessible to organisations outside your own, and compliance libraries sold or provided to other providers.

You may not use the Products as the basis for a competing product, document suite, or policy library that you sell or distribute to other providers.

6.4 Permitted consultant use

If you are a compliance consultant, business advisor, or coach who has purchased on behalf of a client organisation, the licence covers one provider entity per purchase. If you want to use the Products with more than one client organisation, contact us through vanessanorman.com.au to arrange a multi provider or reseller licence.

6.5 Breach

Breach of this licence may result in legal action for copyright infringement and breach of contract. We reserve all rights not expressly granted by this licence.

7. Intellectual property and copyright

The Products are protected by copyright under the Copyright Act 1968 (Cth). All intellectual property rights in the Products remain with Vanessa Norman Coaching and Consulting.

The licence granted under clause 6 does not transfer ownership of any Product to you. It grants you the right to use and customise the Products within your provider entity on the terms set out in these Terms and Conditions.

8. Liability disclaimer

8.1 Templates, not advice

The Products are professional templates designed to assist registered NDIS providers to develop compliant policies, procedures, forms, and registers.

They are not legal advice, compliance advice, or audit advice. They do not create a client relationship between you and Vanessa Norman Coaching and Consulting.

The Products are produced by a person with professional expertise in NDIS compliance. They are general in nature. They are not prepared with knowledge of your organisation's specific operations, risk profile, participant cohort, state or territory obligations, or registration scope.

8.2 Customisation is mandatory

The Products contain placeholders that must be replaced with your organisation's actual details before the documents can be used. A template with unreplaced placeholders is not a complete compliance document.

You are responsible for correctly completing all customisation, replacing all placeholders, and ensuring each completed document accurately reflects your organisation's actual policies, structures, and operations. This includes inserting the correct state or territory legislation, the correct NDIS pricing, and the correct personnel names and roles wherever a document calls for them.

8.3 Implementation is your responsibility

Possessing the Products does not constitute compliance with the NDIS Practice Standards. Compliance requires that your organisation actually implements the policies and procedures described in the documents, that your workers are trained in and follow the procedures, and that you maintain the records required by the registers.

An auditor assesses what actually happens in your organisation, not what your documents say.

8.4 Currency is time limited

Each Product reflects the legislative and regulatory position as at its stated effective date. The NDIS regulatory framework changes.

You are responsible for monitoring changes to the NDIS Act, Practice Standards, Quality Indicators, Pricing Arrangements, Worker Screening Rules, and related instruments, and for updating your completed documents when changes occur. We will issue updated product versions when material changes occur. We are not obligated to update your already purchased copies automatically.

8.5 No guarantee of audit outcome

Use of the Products does not guarantee conformance, a particular audit outcome, or registration with the NDIS Quality and Safeguards Commission.

Audit outcomes depend on how your organisation implements the documents in practice, the judgement of the Approved Quality Auditor assigned to your audit, and factors specific to your organisation and participants that are outside the scope of any Product.

8.6 Limitation of liability

To the maximum extent permitted by law, Vanessa Norman Coaching and Consulting excludes all liability for any loss, damage, expense, or cost, including legal costs, arising from your use of or reliance on the Products. This includes any Non Conformance finding, loss of registration, regulatory action, participant harm, or business loss, whether caused by an error in a Product, an omission in a Product, or your failure to correctly customise, implement, or maintain a Product.

Where liability may not be excluded by law, our total liability is limited to the amount you paid for the relevant Product.

9. Currency statement

Each Product or suite is built against the NDIS Practice Standards and related legislative instruments current as at that product's stated effective date, and carries its own currency statement setting out the specific standards, modules, and instruments it covers.

As a general framework, our Products are built against the NDIS Practice Standards and Quality Indicators, the NDIS (Provider Registration and Practice Standards) Rules, the NDIS (Incident Management and Reportable Incidents) Rules, the NDIS (Restrictive Practices and Behaviour Support) Rules, the NDIS (Worker Screening) Rules, the NDIS Pricing Arrangements and Price Limits, the SCHADS Award 2010 (MA000100), and the Privacy Act 1988 (Cth), each as current at the relevant product's effective date.

A Product covers only the registration groups, modules, and document types it names. It does not cover any registration group, supplementary module, or obligation it does not name. You are responsible for holding policies covering every Practice Standards outcome and every module that applies to your registration scope before a certification or verification audit.

State and territory obligations, including tenancy law, work health and safety law, portable long service leave schemes, and payroll tax, vary by jurisdiction and are your responsibility to address.

10. Updates and versioning

Each Product is a point in time product. The version you purchase reflects the law as at its effective date. You are purchasing that version. You are not purchasing a subscription to future updates.

We will release updated versions when a material change occurs to the legislative instruments a Product is built on. Material changes include a new version of the NDIS Practice Standards, amendments to the Quality Indicators, substantive changes to the Incident Management or Restrictive Practices Rules, or changes to NDIS Pricing Arrangements that affect the relevant documents.

Minor changes, such as annual wage increases under the SCHADS Award or updated Pricing Schedule rates, do not require a new product version. You must update your completed documents to reflect them.

To stay current, designate a person in your organisation responsible for monitoring NDIS regulatory changes. Recommended sources are ndiscommission.gov.au, fairwork.gov.au, and aph.gov.au. Conduct an internal annual review of all policy documents and set each document's review date to 12 months from its effective date.

11. Your responsibilities

You are responsible for:

Replacing every placeholder and completing every customisation before use.

Implementing the policies and procedures in practice and training your workers to follow them.

Maintaining the records required by the registers.

Monitoring legislative change and updating your documents when the law changes.

Holding documents covering every Practice Standards outcome and module that applies to your registration scope.

Meeting all state and territory obligations that apply to your organisation.

12. General

Governing law. These Terms and Conditions are governed by the laws of Queensland, Australia. You submit to the jurisdiction of the courts of Queensland.

Entire agreement. These Terms and Conditions, together with any product specific statement supplied with a Product, form the entire agreement between you and us in relation to the Products.

Variation. We may update these Terms and Conditions from time to time. The version in force at the time of your purchase applies to that purchase.

Severability. If any part of these Terms and Conditions is found to be unenforceable, the remaining parts continue in full force.

Contact. For licensing questions, reseller arrangements, or any query about these terms, contact us through vanessanorman.com.au.

Vanessa Norman Coaching and Consulting | vanessanorman.com.au | Compliance Document

Products Terms and Conditions v1.0 | 1 July 2026

Vanessa Norman

Coaching and Consulting | vanessanorman.com.au | Compliance Document

Products Terms and Conditions v1.0 | 1 July 2026